Refund Policy

FASHION ACCESSORIES

You may request a return within 30 calendar days of receiving your order. Items must be unused, with tags, and in original packaging. Please include your order number and reason for return when contacting us.

MAKEUP ITEMS

You may return makeup products within 14 calendar days of delivery, even if opened or lightly used. Please include your order number and reason for return when contacting us.

HOW TO START A RETURN OR EXCHANGE

To initiate a return or exchange, email us at support.us@sarellysarelly.com. If approved, we’ll provide return instructions and a shipping label.
Returns sent without prior approval will not be accepted.

Return address:
Danny Castro
818-613-7916
SARELLY USA
1305 E Warner Ave
Santa Ana, CA , 92705

Important Notes

• Sale items and gift cards are non-returnable.
  

• Customers are responsible for return shipping costs, unless we determine that the product is defective or an error was made on our part.
  

• If your item arrives damaged, defective, or incorrect, please contact us immediately with photos and details. We review all claims on a case-by-case basis. If approved, we may cover return shipping.
  

EXCHANGES

• Fashion accessories: Exchanges, returns, or store credit are accepted within 30 calendar days — no defect required.

• Makeup products: Exchanges, returns, or store credit are accepted within 14 calendar days — no defect required.
  

The fastest way to get the right item is to place a new order once your return is approved.

REFUNDS

We do not offer refunds for returns, except in exceptional cases involving product defects or shipping errors. All refund requests due to defects will be evaluated on a case-by-case basis.

Once we receive and inspect your return, we’ll notify you of the outcome. If a refund is approved, it will be issued to your original payment method within 10 business days.

If more than 15 business days have passed since your refund was approved and you haven’t received it, please contact us at support.us@sarellysarelly.com.

EUROPEAN UNION CUSTOMERS

For orders shipped to the EU, you may cancel or return your order within 14 days of delivery, for any reason. Items must be unused and in original condition, and you must provide proof of purchase.